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Frequently Asked Questions

General

Lendapair is an exclusive luxury shoe subscription service that delivers a new designer shoe to your doorstep once a month. Our technology personally caters to each user’s style preferences, sizes, and overall personality. Lendapair delivers quality at a price that is ridiculously low.

All products on Lendapair are 100% Authentic!

All shoes, and shoe bags are cleaned after each use. Our cleaning agents and practices are designed to kill the common cold and flu viruses. Based on current guidance, we have no reason to believe our processes are ineffective against COVID-19. We thoroughly disinfect and deodorize the inside and the bottom of the shoes.

Only the shoes need to be returned, all other items (i.e socks, shirts, etc.) and accessories are yours to keep.

Shoes can be kept for up to 7 days. If you’re having an issue returning the shoes after the 7th day, please contact [email protected].

Account

Each subscription includes a designer shoe, a brand-new pair of socks, and at times other fashion accessories.

Subscriptions are automatically renewed and billed based on the cadence you chose using the payment method on file. Your membership will not expire unless you contact us to cancel.

Absolutely! In order to provide the best overall customer service possible, we take as much care of customers who choose to pause or cancel their subscriptions as those members who choose to continue.

To cancel or pause your subscription, email [email protected] from the email address you signed up with to start the process. Should you ever wish to restart your subscription, simply send us an email and we’ll be waiting to assist you!

Absolutely! Once you sign up, you can email [email protected] with any additional preferences or style requests. We can’t guarantee to meet your preferences or requests, but we’ll try our best to accommodate based on our current inventory.

Shipping

Once you complete the signup process we typically ship your package within 4-8 business days of the selected “Shipment Date”.

Of course!  Once it’s shipped, you’ll receive a tracking number via email to track your package while it’s in transit. If you aren’t receiving email updates, make sure the email you signed up with is correct, and don’t forget to check your spam box!

ThreadBeast is only available in the U.S. and Canada at this time, although we haven’t ruled out the idea of shipping to other international countries in the future! Drop us an email at [email protected] if you want to see us in your country and we’ll add you to the waitlist.

We ship all items in a reusable mailer box with a pre-paid shipping label. Package the items as they were received, tape the box shut, add the shipping label, and drop them off at a UPS store.

More Questions?

Not a problem!  Feel free to email [email protected] with any additional questions, and we’ll get back to you within 24 hours.

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